Contact Us

Our experienced team can help.

Employment Opportunities

Currently open positions are listed below. Click on the job title to see more information about the position and a link to apply online.

 

Current Openings

Lead Installer

Lead Installer

Work Hours: 7:30a – 4:00p, Monday through Friday, overtime as required.

Primary Job Function: Responsible for complete installation of residential and commercial HVAC equipment, duct and fittings per applicable codes, plans, specifications and industry best practices.

Reports To: Installation Manager

Daily Duties:

  • At shop, ready to work at 7:30
  • Review project daily with lead or Installation Manager, request tools, materials, or equipment needed for the next day by 2:00pm.
  • Complete paper work daily, recording all hours and materials used on each job, turn into Installation Manager.
  • Complete quality project on or below budgeted labor hours, to company installation standards.
  • Inform Installation Manager any stocking items, or fabrication needed for the project
  • Assist Warehouse Person or Fabricator if directed with stocking, pulling jobs, deliveries, or fabrication.
  • Keep entire work area neat and organized and free of scrap and debris
  • Supervise any Installation helpers who are on a project
  • Other duties as assigned.

Increase and Develop Knowledge of HVAC Systems & Methods

HVAC technicians familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how to thread and install gas piping, how duct systems are organized, and various ventilation methods.

Increase and Develop Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for technicians, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Technicians must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Increase and Develop Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC technicians, as well as for the people they serve in the community. Techs must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC technicians quickly size up a malfunctioning system, identity possible problems, brainstorm solutions, and implement troubleshooting steps. Diagnostic and testing skills are essential for delivering timely, safe, and effective client services. HVAC technicians will think on their feet, know a variety of troubleshooting techniques, and are familiar with the latest testing equipment (airflow meters, humidity recorders, voltmeters, gas leak detectors, etc.)

Willingness to Continue Learning About HVAC Technologies

Performance Indicators: Certain key business indicators that will measure the effectiveness of the Journeyman Installer. These include the following:

  • Number of times projects are not installed on schedule
  • Accuracy of paper work, install hours & materials charged to projects and turned in timely.
  • Number of warranty callbacks on workmanship that are processed for the Installer each month.
  • Cleanliness and organization of the project and work vehicle.
  • Number of times a project fails inspection or quality check.

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Revenue Generation, Sales, Standards set with Job Description and Adherence to Company Policy.


Apply Now!

Service Tech Level 1 (Service Technician Helper)

Service Tech Level 1 (Service Technician Helper)

Reports To: Service Manager

Required Qualifications

  • Demonstrate mechanical aptitude
  • Valid drivers license
  • Willingness to invest in tools used in the service of HVAC equipment
  • Willingness to invest time in training seminars and classes.
  • Ability to operate power and hand tools safely
  • Ability to lift 75 lbs
  • Basic knowledge of electrical and refrigeration principles.
  • Basic knowledge of service tools and testing devices.
  • Follow directions as given.
  • Work from 28’ extension ladder and 12’ step ladder.
  • Willingness to develop customer service skills

Duties, Roles & Responsibilities

  • Arrive at jobsite at scheduled time and location as dispatched.
  • Relocate from one jobsite to another jobsite as dispatched during the workday.
  • Assist senior service technicians.
  • Report to dispatcher when arriving and leaving jobsite.
  • Operate company vehicle as needed.
  • Follow instructions from supervisor and carry out in timely manner.
  • Purchase required tools as listed.
  • Ability to work staggered schedule if required.
  • Maintain professional appearance and attitude at all times.
  • Meet Daily KPI’s
  • Participate in Review Process
  • Participate in Recognition Program
  • Complete all service related forms properly.
  • Perform planned maintenance with assistance of a Service Technician 3 or 4
  • Report problems with company tools or vehicle promptly.
  • Report problems with customer’s equipment to dispatcher to expedite parts delivery.
  • Perform filter changes and do filter checklist paperwork unassisted
  • Other duties as assigned.

Increase and Develop Knowledge of HVAC Systems & Methods

HVAC technicians familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how to thread and install gas piping, how duct systems are organized, and various ventilation methods.

Increase and Develop Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for technicians, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Technicians must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Increase and Develop Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC technicians, as well as for the people they serve in the community. Techs must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC technicians quickly size up a malfunctioning system, identity possible problems, brainstorm solutions, and implement troubleshooting steps. Diagnostic and testing skills are essential for delivering timely, safe, and effective client services. HVAC technicians will think on their feet, know a variety of troubleshooting techniques, and are familiar with the latest testing equipment (airflow meters, humidity recorders, voltmeters, gas leak detectors, etc.)

Willingness to Continue Learning About HVAC Technologies

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Revenue Generation, Sales, Standards set with Job Description and Adherence to Company Policy.

Compensation/Benefits

  • Position Pay Range - $12 to $15 per hour, based on skills, experience, performance and on going training attendance.
  • Additional compensation - Spiff paid for planned maintenance agreements and accessories sold.
  • Tool Purchase Program - Purchase of tools through paycheck deduction program.
  • Training and Education - Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.
  • Paid time off - Six (6) paid holidays after 90-day probationary period.
    1. New Years Day
      Memorial Day
      Fourth of July
      Labor Day
      Thanksgiving Day
      Christmas Day
  • Vacation
    1. One (1) week after 2080 hours of service.
      Two (2) weeks after 6240 hours of service.

Tool requirements attached.


Apply Now!

Service Tech Level 2 (Maintenance Technician)

Service Tech Level 2 (Maintenance Technician)

Reports To: Service Manager

Required Qualifications

  • Meet all qualifications and have all tools required for Service Technician 1 and 2.
  • Beginning to layout and install low voltage wiring.
  • Beginning to read and interpret wiring diagrams and blueprints.
  • Perform routine preventative maintenance on residential and light commercial equipment with minimum assistance and supervision, including completion of checklist and building diagrams and unit locations.
  • Begin to interpret testing devices.
  • Demonstrate working knowledge of soldering and refrigeration procedures.
  • Demonstrate willingness to invest in tools used in service and installation.
  • Demonstrate willingness to invest in service training seminars and classes.
  • Understand benefits of preventative maintenance.
  • Beginning knowledge of customer service skills.
  • Begin troubleshooting and making repair recommendations to supervisor.
  • Work from 28' extension ladder and 12' step ladder.
  • Follow directions as given
  • Ability to lift 75 lbs
  • Ability to use hand and power tools safely
  • EPA certified
  • NATE core passed

Duties, Roles and Responsibilities

  • Arrive at jobsite at scheduled time and location as dispatched
  • Relocate from one jobsite to another jobsite as dispatched during the workday
  • Report to the dispatcher when arriving and leaving the jobsite
  • Follow instructions from supervisor and carry out in a timely manner
  • Perform gas furnace and A/C maintenance calls
  • Report problems with company tools or vehicle promptly
  • Report problems with customer’s equipment to dispatcher while still on site.
  • Provide hand and power tools as listed for Service Technician 2.
  • Participate in Review Process
  • Meet all KPI requirements daily
  • Participate in Recognition Program
  • On call status for emergency service as required.
  • Ability to work staggered schedule if required.
  • Other duties as assigned
  • Communicate with customers and collect C.O.D. on service visits.
  • Maintain professional appearance and attitude at all times.
  • Present additional products to consumers
  • Other duties as assigned
  • Complete all warranty paperwork and service related forms properly
  • Other duties as assigned

Increase and Develop Knowledge of HVAC Systems & Methods

HVAC technicians familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how to thread and install gas piping, how duct systems are organized, and various ventilation methods.

Increase and Develop Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for technicians, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Technicians must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Increase and Develop Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC technicians, as well as for the people they serve in the community. Techs must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC technicians quickly size up a malfunctioning system, identity possible problems, brainstorm solutions, and implement troubleshooting steps. Diagnostic and testing skills are essential for delivering timely, safe, and effective client services. HVAC technicians will think on their feet, know a variety of troubleshooting techniques, and are familiar with the latest testing equipment (airflow meters, humidity recorders, voltmeters, gas leak detectors, etc.)

Willingness to Continue Learning About HVAC Technologies

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Revenue Generation, Sales, Standards set with Job Description and Adherence to Company Policy.

Compensation/Benefits

  • Position Pay Range - $12 to $16 per hour, based on skills, experience, performance and on going training attendance.
  • Company vehicle - Company vehicle provided to be operated per company vehicle policy.
  • Additional compensation - Spiff paid for planned maintenance agreements and accessories sold.
  • Tool Purchase Program - Purchase of tools through paycheck deduction program.
  • Training and Education - Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.
  • Paid time off - Six (6) paid holidays after 90-day probationary period.
    1. New Years Day
      Memorial Day
      Fourth of July
      Labor Day
      Thanksgiving Day
      Christmas Day
  • Vacation
    1. One (1) week after 2080 hours of service.
      Two (2) weeks after 6240 hours of service.

Tool requirements attached.


Apply Now!

Service Tech Level 3

Service Tech Level 3

Reports To: Service Manager

Required Qualifications

  • Meet all qualifications for Service Technicians 1 and 2.
  • Layout and install refrigeration piping.
  • Layout and install low voltage wiring.
  • Read and interpret wiring diagrams and blueprints.
  • Perform routine preventative maintenance on residential and light commercial equipment without supervision, including completion of checklist in full.
  • Diagnose most residential system problems, recommend repairs and perform repairs.
  • Begin to troubleshoot equipment and make repair vs replace decisions.
  • Meet all qualifications for, and have all tools required for Service Tech 3.
  • Acquire NATE certification in one discipline within one year of employment as Service Tech 3.
  • Demonstrate willingness to accept responsibility and leadership roles.
  • Train, instruct and over see Service Technicians 1 and 2.
  • Understand and communicate benefits of preventative maintenance.
  • Basic customer service skills and have ability to communicate clearly, idea's and explanations of problems to customers and coworkers.

Duties, Roles and Responsibilities

  • Provide hand and power tools as listed for Service Technician 3.
  • Rotate on-call status for emergency service.
  • Beginning knowledge of HVAC building code compliance.
  • Meet all KPI requirements daily
  • Participate in Recognition Program
  • Participate in Review Process
  • Converse with building and homeowners, general contractors, referring questions and/or problems to supervisor.
  • Maintain professional appearance and attitude always.
  • Complete all warranty paperwork and service related forms properly.
  • Other duties as assigned

Increase and Develop Knowledge of HVAC Systems & Methods

HVAC technicians familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how to thread and install gas piping, how duct systems are organized, and various ventilation methods.

Increase and Develop Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for technicians, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Technicians must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Increase and Develop Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC technicians, as well as for the people they serve in the community. Techs must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC technicians quickly size up a malfunctioning system, identity possible problems, brainstorm solutions, and implement troubleshooting steps. Diagnostic and testing skills are essential for delivering timely, safe, and effective client services. HVAC technicians will think on their feet, know a variety of troubleshooting techniques, and are familiar with the latest testing equipment (airflow meters, humidity recorders, voltmeters, gas leak detectors, etc.)

Willingness to Continue Learning About HVAC Technologies

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Revenue Generation, Sales, Standards set with Job Description and Adherence to Company Policy.

Compensation/Benefits

  • Position Pay Range - $16 to $20 per hour, based on skills, experience, performance and on going training attendance.
  • Company vehicle - Company vehicle provided to be operated per company vehicle policy.
  • Additional compensation - Spiff paid for planned maintenance agreements and accessories sold.
  • Tool Purchase Program - Purchase of tools through paycheck deduction program.
  • Training and Education - Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.
  • Paid time off - Six (6) paid holidays after 90-day probationary period.
    1. New Years Day
      Memorial Day
      Fourth of July
      Labor Day
      Thanksgiving Day
      Christmas Day
  • Vacation
    1. One (1) week after 2080 hours of service.
      Two (2) weeks after 6240 hours of service.

Tool requirements attached.


Apply Now!

Service Tech Level 4

Service Tech Level 4

Reports To: Service Manager

Required Qualifications

  • Ability to read and interpret wiring diagrams and blueprints.
  • Be familiar with a wide range of equipment and troubleshooting techniques.
  • Experience making repair and replace decisions.
  • Advanced customer service skills.
  • Acquire NATE certification within one year of employment as Service Tech 4.
  • Demonstrate willingness to accept responsibility and leadership roles.
  • Operate scissors and genie lifts in safe manner.
  • Knowledge of basic sheet metal practices.
  • Knowledge of air balancing principles and techniques.

Duties, Roles and Responsibilities

  • Provide hand and power tools as listed for Service Technician 3.
  • Troubleshooting equipment, make repair and replace decisions.
  • Perform air balance with velometer or hood and recognize when and what problems exist from the test.
  • Layout, design, and install low voltage wiring.
  • Compile a complete materials list from blueprints.
  • Verify and coordinate HVAC building code compliance.
  • Participate in Review Process
  • Participate in Recognition Program
  • Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
  • Identifying maintenance risks on equipment.
  • Diagnosing electrical and mechanical faults for HVAC systems.
  • Cleaning, adjusting and repairing systems, and performing warranty services.
  • Performing emergency repairs promptly and efficiently.
  • Keeping daily logs and records of all maintenance functions.
  • Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
  • Complying with service standards, work instructions and customers' requirements.
  • Assisting with customers' queries.
  • Meet all KPI requirements daily
  • Communicate clearly, the ideas and explanations of problems to customers and coworkers.
  • Train, instruct and oversee other employees
  • as directed by service manager. Provide timely feedback to Team Member Trainees
  • Converse with building and homeowners, general contractors, referring questions and/or problems to supervisor.
  • Maintain professional appearance and attitude always.
  • Run after hours calls as required
  • Other duties as assigned

Thorough Knowledge of HVAC Systems & Methods

HVAC technicians familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how to thread and install gas piping, how duct systems are organized, and various ventilation methods.

Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for technicians, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Technicians must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC technicians, as well as for the people they serve in the community. Techs must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC technicians quickly size up a malfunctioning system, identity possible problems, brainstorm solutions, and implement troubleshooting steps. Diagnostic and testing skills are essential for delivering timely, safe, and effective client services. HVAC technicians will think on their feet, know a variety of troubleshooting techniques, and are familiar with the latest testing equipment (airflow meters, humidity recorders, voltmeters, gas leak detectors, etc.)

Willingness to Continue Learning About HVAC Technologies

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Revenue Generation, Sales, Standards set with Job Description and Adherence to Company Policy.

Compensation/Benefits

  • Position Pay Range - $20 to $25 per hour, based on skills, experience, performance and on going training attendance.
  • Company vehicle - Company vehicle provided to be operated per company vehicle policy.
  • Additional compensation - Spiff paid for planned maintenance agreements and accessories sold.
  • Tool Purchase Program - Purchase of tools through paycheck deduction program.
  • Training and Education - Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.
  • Paid time off - Six (6) paid holidays after 90-day probationary period.
    1. New Years Day
      Memorial Day
      Fourth of July
      Labor Day
      Thanksgiving Day
      Christmas Day
  • Vacation
    1. One (1) week after 2080 hours of service.
      Two (2) weeks after 6240 hours of service.

Tool requirements attached.


Apply Now!

Service Tech Level 5

Service Tech Level 5

Reports To: Service Manager

Required Qualifications

  • Ability to read and interpret wiring diagrams and blueprints.
  • Be familiar with a wide range of equipment and troubleshooting techniques.
  • Experience making repair and replace decisions.
  • Advanced customer service skills.
  • Acquire NATE certification within one year of employment as Service Technician 5
  • Demonstrate willingness to accept responsibility and leadership roles.
  • Operate scissors and genie lifts in safe manner.
  • Knowledge of basic sheet metal practices.
  • Knowledge of duct sizing
  • Knowledge of zoning
  • Knowledge of air balancing principles and techniques.

Duties, Roles and Responsibilities

  • Provide hand and power tools as listed for Service Technician 4.
  • Troubleshooting equipment; make repair and replace decisions.
  • Perform air balance with velometer or hood and recognize when and what problems exist from the test.
  • Layout, design and install low voltage wiring.
  • Compile a complete materials list from blueprints.
  • Verify and coordinate HVAC building code compliance.
  • Present training seminars and classes for in-house meetings.
  • Participate in Review Process
  • Participate in Recognition Program
  • Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
  • Identifying maintenance risks on equipment.
  • Diagnosing electrical and mechanical faults for HVAC systems.
  • Cleaning, adjusting and repairing systems, and performing warranty services.
  • Performing emergency repairs promptly and efficiently.
  • Keeping daily logs and records of all maintenance functions.
  • Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
  • Complying with service standards, work instructions and customers' requirements.
  • Assisting with customers' queries.
  • Meet all KPI requirements daily
  • Communicate clearly, the ideas and explanations of problems to customers and coworkers.
  • Train, instruct and oversee other employees at Service Managers request.
  • Acquire commercial and residential planned maintenance agreements.
  • Writing work order for projects sold.
  • Responsible for follow-up process on each work order.
  • Converse with facilities engineers, building and homeowners, and general contractors*
  • Maintain professional appearance and attitude at all times.
  • Run after hours calls as required.
  • Other duties as assigned.

Thorough Knowledge of HVAC Systems & Methods

HVAC technicians familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how to thread and install gas piping, how duct systems are organized, and various ventilation methods.

Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for technicians, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Technicians must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC technicians, as well as for the people they serve in the community. Techs must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC technicians quickly size up a malfunctioning system, identity possible problems, brainstorm solutions, and implement troubleshooting steps. Diagnostic and testing skills are essential for delivering timely, safe, and effective client services. HVAC technicians will think on their feet, know a variety of troubleshooting techniques, and are familiar with the latest testing equipment (airflow meters, humidity recorders, voltmeters, gas leak detectors, etc.)

Willingness to Continue Learning About HVAC Technologies

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Revenue Generation, Sales, Standards set with Job Description and Adherence to Company Policy.

Compensation/Benefits

  • Position Pay Range - $25 to $30 per hour, based on skills, experience, performance and on going training attendance.
  • Company vehicle - Company vehicle provided to be operated per company vehicle policy.
  • Additional compensation - Spiff paid for planned maintenance agreements and accessories sold.
  • Tool Purchase Program - Purchase of tools through paycheck deduction program.
  • Training and Education - Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.
  • Paid time off - Six (6) paid holidays after 90-day probationary period.
    1. New Years Day
      Memorial Day
      Fourth of July
      Labor Day
      Thanksgiving Day
      Christmas Day
  • Vacation
    1. One (1) week after 2080 hours of service.
      Two (2) weeks after 6240 hours of service.

Tool requirements attached.


Apply Now!

Service Dispatcher

Service Dispatcher

Work Hours: 7:30am to 5:00pm, Monday through Friday

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Reports to: Service Manager

Daily Duties:

  • Answer telephone and route call to appropriate party.
  • Dispatch Service Technicians, one call at a time.
  • Update service database from each service ticket.
  • Must be able to price out to technician any special order parts while technician is at job site as a back up to service coordinator.
  • If equipment replacement is needed relay information to sales coordinator via sales tracking form.
  • Label parts for specific job and put on parts shelf. Label parts with scheduled return date.
  • Stage parts for technicians to pick up along with service coordinator.
  • Communicate service estimates to customer if not done by technician.
  • Respond to all messages left overnight.
  • Schedule and coordinate all demand service jobs as calls are received per company priority methods.
  • Create orders for all service calls and include payment method, pricing, and warranty information, if known.
  • Maintain the Dispatch Board.
  • Debrief all service calls when completed using company debrief format making sure that information is in notes on computer system.
  • Contact customers one day prior to service call – either by phone, text or email – Software will do automatic texts and phone calls.
  • Inform customer service technician has been dispatched to their home or business – Software will do automatic texts and emails.
  • Contact customers with a “Parts Pending” status as parts are received for scheduling.
  • Schedule quarterly inventory counts.
  • Contact customers and schedule maintenance agreement checks.
  • Contact customers for necessary/optional repairs.
  • Maintain on call schedule, to include 1st on call and standby technician.
  • Maintain customer history files in database along with service coordinator.
  • Get payment information from customers and give to accounting.
  • Schedule routine and emergency vehicle repairs with appropriate repair shop.
  • Attend weekly management meetings.
  • Any other assigned duties as required.

Performance Indicators: Certain key business indicators that will measure the effectiveness of the Service Dispatcher. These include the following:

  • Billed hour ratios per technician.
  • Number of customer complaints due to scheduling.
  • Number of return trips/call backs due to scheduling inefficiencies.
  • Accuracy of customer history files.
  • Timeliness of parts required and return trips.

Increase and Develop Knowledge of HVAC Systems & Methods

HVAC Dispatchers must stay familiar with a wide range of HVAC systems, controls, and installation methods. The fundamentals of heating and cooling systems, how duct systems are organized, and various ventilation methods. They must know what skills each technician has so as to dispatch a technician with the correct skillset to get job done.

Increase and Develop Natural Customer Service & Sales Skills

Building rapport with bosses and customers is crucial for dispatchers, both for making sales and for becoming a valued employee. When you leave a conversation, other people should feel better about themselves and you. Take extra time to explain repairs and new products to customers, and answer all their questions thoroughly, even if those answers seem obvious. Home Comfort Advisors must be able to make clients (and prospective clients) feel comfortable, and inspire trust. They are the “face” of the company out in the field, where making a good impression is crucial for business success.

Increase and Develop Knowledge of HVAC Safety Standards and Protocols

Preventative safety skills are key for HVAC dispatchers. Dispatchers must understand and apply safety procedures for working at heights, in confined spaces, with scaffolding, etc. Know relevant regulations from the Occupational Health and Safety Act, and environmental refrigerant laws. They know the reputation of the company, and the safety of team members, rests on how well technicians understand and follow industry safety protocols.

Problem-Solving & Troubleshooting Skills

HVAC Dispatchers identity possible problems, brainstorm solutions, and educate customers on industry solutions available.

Willingness to Continue Learning About HVAC Technologies

Dispatchers must be willing to attend manufacturer training and also in house training pertaining to sales and customer service.


Apply Now!

Parts Runner/Warehouse

Parts Runner/Warehouse

Work Hours: 7:30A – 4:00P, Monday through Friday, overtime as required.

Primary Job Function: Deliver parts to service technicians and installers located at job sites or their homes. Pickup parts at supply houses. Restock warehouse parts.

Reports to: Service Manager

Requirements: Valid Ohio drivers license

Daily Duties:

  • At shop, ready to work at 7:30A.
  • Deliver parts to service technicians from list given to you from dispatcher or service manager.
  • Deliver parts to installers during day as requested.
  • Pickup parts from supply houses when needed.
  • If equipment replacement is needed relay information to sales coordinator via sales tracking form.
  • Check in deliveries and put items away in warehouse or give to dispatcher if they are for a job.
  • Keep delivery vehicle clean.
  • Keep delivery vehicle on maintenance schedule.
  • Other duties as assigned.

Performance Indicators: Certain key business indicators that will measure the effectiveness of the Parts Runner/Warehouse. These include the following:

  • Number of times projects are not installed on schedule.
  • Accuracy of paper work, install hours & materials charged to projects and turned in timely.
  • Number of warranty callbacks on workmanship that are processed for the Installer each month.
  • Cleanliness and organization of the project and work vehicle.
  • Number of times a project fails inspection or quality check.

NOTE: Performance reviews will be based on Observation, KPI’s, Safety, Quality, Production, Standards set with Job Description and Adherence to Company Policys.


Apply Now!